When encountering a combative patient, what should a CNA do?

When encountering a combative patient, the most appropriate response is to remain calm, withdraw to a safe distance, and call for help. This approach is critical for several reasons.

First, remaining calm helps de-escalate an already tense situation. The demeanor of the CNA can significantly influence the patient's behavior; showing anxiety or aggression can worsen the situation. By staying composed, the CNA creates a more stable environment.

Withdrawing to a safe distance is essential for the safety of both the patient and the CNA. Being in close proximity to a combative patient increases the risk of physical harm, and ensuring personal safety is a priority in such scenarios.

Calling for help is also a vital step. It brings additional support to manage the situation, which is particularly important if a patient's aggression does not subside. Healthcare professionals trained in handling such situations can provide the necessary assistance and ensure that the patient receives appropriate care without compromising anyone's safety.

Other options, such as engaging the patient aggressively, ignoring the behavior, or attempting to physically restrain them, could escalate the situation, leading to potential injuries and further complications. Thus, the best practice is to prioritize de-escalation and safety by removing oneself from danger and seeking help.