How should a CNA respond to a resident who is exhibiting signs of confusion?

When a resident exhibits signs of confusion, it is crucial for a CNA to remain calm and provide reassurance. This response is essential because individuals who are confused may feel frightened or disoriented, and a calming presence can help alleviate their anxiety. By physically orienting the resident to their surroundings, the CNA can assist them in regaining a sense of reality and control.

Reassurance can also foster trust between the CNA and the resident, creating a supportive environment. It encourages open communication, allowing the resident to feel safe in expressing their feelings or concerns. The act of orienting involves simple actions such as identifying the resident's location, talking about the time of day, and any familiar routines or family members that may help ground them.

Other responses, such as ignoring the resident, scolding them, or restricting their movements, would not only fail to address the underlying feelings of confusion but could also exacerbate the situation by increasing distress or discomfort. This underlines the importance of a compassionate and proactive approach in handling confusion in a healthcare setting.