How should a CNA handle a situation when they observe another staff member neglecting a patient?

Reporting the incident to a supervisor immediately is the most appropriate action for a CNA when they observe another staff member neglecting a patient. This approach ensures that the situation is addressed by someone in a position of authority who can investigate and take necessary actions to protect the patient. It emphasizes patient safety and well-being, which are paramount in healthcare settings.

By reporting to a supervisor, the CNA helps initiate the proper protocol that facilities have in place for handling neglect or any form of abuse. This not only upholds the ethical responsibilities of the healthcare team but also aligns with legal obligations to report suspected neglect or abuse. In many jurisdictions, healthcare professionals are mandated reporters, meaning they are required by law to report any signs of abuse or neglect to the appropriate authorities to ensure the safety and care of patients.

Discussing the issue with the staff member first may not be appropriate, especially if the neglect is serious, as it could compromise the safety of the patient while waiting for resolution. Ignoring the situation, even if it seems minor, can lead to escalation and further neglect of the patient’s needs. Contacting a patient's family for advice is not a standard procedure and could jeopardize patient confidentiality and trust in the healthcare team.